Information Technology

  • IT Strategy

  • Budget setting and financial information

  • Management of third party contracts and suppliers

  • Management of outsourced services and service level agreements

  • Human resource management

  • Quality management

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IT Governance is concerned with the tools and techniques which are employed to control and manage an organisation's IT function.  Improvements in management processes can lead to potential savings through greater efficiency as well as improved management of the risk facing the IT function.

IT Governance deals with the processes, policies and procedures which management implement to enable them to control and manage their IT function and in so doing to enable them to manage the strategic risks to the organisation. In almost all cases, the IT function is an essential and integral part of the business and hence its smooth operation, or otherwise, can impact the wider performance of the organisation.

Our IT Governance service covers all aspects of IT management and is tailored to the specific requirements of individual organisations. However, the service typically covers:

  • IT Strategy covering integration of the orgainsation's IT objectives with the wider objectives and strategy of the business as a whole.
  • Budget setting and financial information covering the approach to budget setting and then monitoring progress against the budget ensuring timely and accurate information is available in an appropriate format.  
  • Management of third party contracts and suppliers seeks to ensure that all contracts are assigned to an owner and that legal, financial and business risks associated with reliance on third parties are properly managed.
  • Management of outsourced services and service level agreements covers management of outsourcing relationships, monitoring service levels, problem management and ensuring the effective delivery of services by a third party.
  • Human resource management to ensure staff skills profiles are appropriate for the ongoing support, maintenance and operation of the systems and to ensure that training and recruitment budgets are wisely spent focusing on current and projected needs.
  • Quality management to ensure there is a broadly based approach to quality covering the end to end delivery process and quality metrics focused on the strategic needs of the organisation, which is a recognition that quality is not just error rates per thousand lines of code.
In summary, the Convivacité  methodology for assessing IT Governance is focused on understanding the needs of the organisation as a whole and then tailoring our approach to ensure that the IT function is operated and managed in an appropriate manner.  Our overall objective is to ensure that processes are efficiently designed and controlled and that appropriate and accurate management information is made available in a timely manner.